Question 1

What areas do you cover for painting and decorating?

Accepted Answer

We primarily serve London and Kent, including areas like Dartford, Sevenoaks, Tunbridge Wells, Maidstone, and Ashford. We cover all of Greater London and the surrounding South East areas.

Question 2

Who will I deal with?

Accepted Answer

London Dec is a family-run painting and decorating business. Contact us directly to discuss the property, scope and next step.

Question 3

Can I request insurance information?

Accepted Answer

Yes. If your project or property requires particular insurance documentation, ask us to confirm the current cover and provide the relevant evidence before work begins.

Question 4

What painting and decorating services do you offer?

Accepted Answer

We offer a comprehensive range of services including interior and exterior painting, professional wallpapering, woodwork finishing, and decorative effects. We handle both residential and commercial projects of all sizes.

Question 5

Do you provide wallpapering services?

Accepted Answer

Yes, we are specialists in professional wallpaper hanging. From standard patterns to high-end designer wallpapers and murals, we ensure a perfect finish with seamless joins.

Question 6

Can you help with colour selection?

Accepted Answer

Absolutely. We can provide advice on colour schemes, finishes, and the best types of paint for different surfaces. We work with all major brands including Farrow & Ball, Dulux Heritage, and Little Greene.

Question 7

What's included in a standard painting job?

Accepted Answer

Our standard painting service includes: surface preparation (filling holes, sanding), dusting and cleaning of surfaces, application of primer if needed, two coats of your chosen paint, and a full clean up after painting. Please note that paint supply (homeowner to provide), wallpaper removal, extensive plastering work, furniture removal, and feature wall painting are not included as standard but can be quoted separately.

Question 8

How do you protect my furniture and flooring?

Accepted Answer

Protecting your home is our top priority. We use high-quality dust sheets, plastic sheeting, and specialized floor protection (like Correx or Packexe) to ensure every surface is fully covered before we start work.

Question 9

How long does a typical project take?

Accepted Answer

The duration depends on the surfaces, preparation, access, drying time and scope. The proposed schedule will be discussed for the individual project and recorded with the quote where appropriate.

Question 10

Do I need to move my furniture before you arrive?

Accepted Answer

We ask that you move small items and breakables. We can assist with moving larger pieces of furniture to the centre of the room, where they will be thoroughly covered and protected.

Question 11

When is the best time for exterior painting?

Accepted Answer

Exterior painting is best carried out between April and October when the weather is drier and warmer. This ensures the paint dries correctly and provides a long-lasting finish.

Question 12

Do you handle exterior repairs before painting?

Accepted Answer

Yes, we carry out necessary surface preparation including cleaning, sanding, and minor repairs to masonry or woodwork to ensure the best possible foundation for the new paint.

Question 13

Do you offer free quotes?

Accepted Answer

Yes, you can request a free, no-obligation quote. We will discuss the property and scope, then confirm what information or visit is needed to prepare it.

Question 14

What payment methods do you accept?

Accepted Answer

We accept bank transfers, cash, and major credit/debit cards. Payment terms will be clearly outlined in your quotation.

Question 15

How are costs set out in a quote?

Accepted Answer

The quote should identify the agreed work, included materials and known exclusions. Any change to the scope should be discussed and agreed before the additional work is carried out.

Question 16

What exactly is included in the price?

Accepted Answer

Our standard pricing covers surface preparation (filling holes, sanding), dusting and cleaning of surfaces, application of primer if needed, two coats of your chosen paint, and clean up after painting. Items not included as standard are: paint supply (homeowner to provide), wallpaper removal, extensive plastering work, furniture removal, and feature wall painting — these can be quoted as extras if required.

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